This Is Not Where It’s At!!

4 LevelsLast week I was working with a Leader who was not in a good place. He was getting ‘hammered’ from every direction – his team’s sales numbers were well behind target, his 1 up Manager was, in his words, ‘all over him’, his customers were complaining about lack of response from the Account Team, and he didn’t feel he was getting the support he needed in order to get back on track. And in listening to his language, he was tending to externalise a lot as well, identifying other parts of the business which were letting his team down, how he was not getting the support he thought he deserved, and how he felt very much alone. Being in this place can be a very lonely place, and it is commonly known as the drama cycle. Continue reading

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What Are You Waiting For?

“Life is so short.” How often do we hear that comment and treat it as a throw away line? Well this week, the comment came home to roost yet again, with the news that a great man in our local community passed away unexpectedly early in the week. He was a highly respected member of the community, actively involved in community activities, including the local junior football club, where he was a certified sports trainer, as well as the chief sponsorship manager. Leaving behind a loving wife and 2 wonderful children, it prompted me to yet again reflect and contemplate that life really is What-Are-You-Waiting-For-608x469short, and that you actually do not know how much longer you have before the last grain of sand passes through the hourglass. And as I reflected, I was reminded of the wonderful poem written nearly 20 years ago by Linda Ellis, called “The Dash”, a poem that really challenges you to focus on the dash between birth and death, to identify and fulfil your purpose for being alive, and to make your life count.

It got me really thinking, am I living my life the way that I intended, or am I just cruising? Let me ask you the same question – are you living your life the way you intended, or are you simply making up the numbers? It is a very sobering question, and one that is very easy to gloss over and either ignore, or deflect, particularly if we are really ‘busy’. Well the fact is, we only have one life, and that life can be snuffed out so quickly, that life can be over before we start living it. It reminds me of the extensive research conducted in Aged Care facilities where people coming to the end of their lives are asked about their life philosophies and their perspectives on living a great life, including any regrets they have. Overwhelmingly, the feedback from the elderly generation is that they would take more risks, have more fun, seek out more opportunities, and not worry about what other people think! Very wise and sobering feedback for those of us who still have sand remaining in the hourglass!

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Why Your ‘Why’ Is So Important

A couple of weeks ago I was enjoying a coffee with a good friend of mine. His daughter is a professional sportswoman, who since turning professional has been experiencing some challenges with her game and has been a little disappointed with her performances. As an amateur, she was highly ranked in her field of expertise, however, since turning professional, the ranking has dropped somewhat and ???????her performances have been less consistent. This got me thinking about other professional sportspeople in the world, along with successful business people and successful actors, and how these people were able to make the transition from ‘amateur’ status, to professional, and continue to perform at a high level, and in many cases, lift their performance to world class level. What made the difference? These people were operating in a very highly specialised field of endeavour, they each possessed immense talent, and yet, some managed to achieve a level of sustained success that others only dream of. Whilst many focussed on execution of technique, of ‘doing the do’, of being an outstanding technician, others recognised that execution of technique is not enough – knowing why they are executing the technique is the difference that makes the difference. And so this lead me to contemplate why clearly identifying the why is so important in any endeavour, and how the why can be the difference between being an average performer in any field, and a world class performer.

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Are You An Emotionally Intelligent Leader?

Have you ever been in a situation where you witnessed a Leader acting in a way which was inconsistent with the values of the team, and despite attempting to assist them and guide them to safer ground, they simply continued to dig a massive hole for themselves? What makes a man tick?No matter what you said to them, it made no difference? And this does not necessarily have to be a situation in a workplace. Many years ago, I unfortunately witnessed such a situation, which for the Leader in question, was ultimately career defining. We were entertaining corporate customers at a sporting event, and the alcohol was not only in large supply, but also in great demand. As the evening progressed, this particular leader continued to consume copious amounts of alcohol, and as they did, they became louder and louder, said things in front of customers which was out of line, became quite emotional and overly expressive to a number of customers, and by the end of the night, had to be escorted out of the event. Despite our best attempts to stem the flow of alcohol to them, as well as attempting to move them to a different area for some ‘quiet time’, they continued to behave in a very unprofessional and unintelligent way. As a consequence of their behaviour, they lost significant amounts of trust and respect from their team members who attended the event, not to mention the lost respect from the customers who attended. In fact, the customers refused to meet with this leader again following the evening, and submitted letters of complaint to the senior executives. Now this is a rather extreme example, however it highlights the dangers and consequences for a leader who does not demonstrate emotional intelligence. Continue reading

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