Last week I was working with a client who has been experiencing some challenges in his leadership role. Jack (not his real name) is a Sales Director with a medium sized enterprise and has responsibility for a sales group delivering new business acquisition as well as managing existing customers. Recently, Jack feels as if he has been blind sided by some of his people, and has even been accused by his management of being ‘asleep at the wheel’. Whilst the sales results look okay, there have been some examples where questions are starting to be asked about Jack’s capability and whether he is the right man for the job. In delving more into Jack’s situation, we discovered the potential issue – he was only getting a view of his business through the eyes of his direct reports.
As Jack contemplated this possibility, he realised there were a number of recent examples where this may have been true, and what were his people telling him? Only news that they thought Jack wanted to hear. And of course the challenge with that was that he Continue reading