Tag Archives: sales management

To Grow Your Leadership, Be Interested Rather Than Interesting

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Having worked with and for a great number of leaders over the years, it has been amazing to observe the different leadership philosophies and approaches that leaders have adopted in order to grow their teams and to develop their leadership. Whilst many leaders start out with the greatest of intentions to be strong and inspiring leaders, some become overwhelmed by the lack of attention they receive compared to their people – many of them have been so used to being the centre of attention & being in the limelight within their business as individual contributors, that when they make the transition to leader, they do anything to keep themselves in the limelight, including de-positioning their people, albeit sometimes unintentionally. Many of them believe that to keep themselves at the front, they must be interesting, where really what they need to focus on is being interested – interested in their people.

As John Maxwell says ‘People don’t care how much you know until they know how much you care’. Caring is about being interested. As a leader, how do you become interested and maintain your interest, rather than focussing on being interesting? Here are some key principles to help you : Continue reading

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To Lead Your Team, You Must First Lead Yourself

Lead YourselfI am currently working with a client who is exceptionally passionate about sales and his people – he can literally talk for hours about sales and shares a philosophy with me that sales is the ultimate form of service. He loves his people and would do anything for them to ensure that they are supported and working in a successful environment. However, despite his passion, he shared with me recently that he feels as though he is struggling within himself – he can feel self doubt creeping in, as well as a drop in confidence. He even shared with me that he is now wondering whether he is worthy of leading the team forward – is he the right man for the job?

Self doubt and a lack of confidence can have a significantly adverse effect on the team, even if members of the team are optimistic and upbeat, because, ultimately, the team is a reflection of the leader. If the leader is suffering from a lack of confidence, it won’t take long for this lack of confidence to play out in the team. As we discussed his feelings, we explored a number of key principles around leadership, dominated by the principle that to effectively lead his team, he must first be able to lead himself. Here are 7 key principles we discussed in detail to help him better lead himself : Continue reading

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Moving From Sales Peer to Sales Leader

3D rendering. One person raising arm in crowd

3D rendering. One person raising arm in crowd

Are you new to Sales Leadership? Have you recently moved from sales peer to being promoted to a sales leader, and wondering what has hit you? If the answer is ‘yes’ you are not alone! After 7 years working side by side a very successful and competitive group of sales people, I was fortunate enough to be promoted to Sales Leader. My Sales General Manager took a great leap of faith in appointing me, as I was untried and untested, however, what I did have, was confidence & belief – I had been working towards and preparing myself for this role for nearly 2 years, and I was ready for the challenge.

Even though I had developed a strong reputation within the business, I knew that my team was going to test me, and to compound it even further, my original sales mentor was in my sales team. As it turned out though, he was one of my biggest supporters and became a huge advocate for me within the business. If you are new to sales leadership & have moved from a peer to a leader, here are some principles that helped me through the transition – I hope they help you too : Continue reading

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Will FY16 Be Exceptional or Will It Be Another Groundhog Year?

Business people at starting line

Business people at starting line

Welcome to a brand new Financial Year. The books have been closed for another year and the slate has been wiped clean and we are now back to the starting line, ready to do it all again!! And like most organisations, we are being asked to achieve even more this year than we did last year. It’s an old cliché, but so true – we are only as good as our last sale, our last deal, and our results for last year. As a Sales Leader, how are you placed? Are you excited about the new year or are you dreading that it could be another Groundhog Year? I truly hope that you are excited.

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When Adversity Strikes

Adversity

I can still remember the day, many years ago, when I was provided the opportunity to ‘officially’ become a leader – my General Manager phoned me late one afternoon to offer me the position of Sales Manager. I can recall as if it was yesterday the excitement of the role and the anticipation of what lay ahead. I had been working towards this role for the previous 18 months and was so grateful that the opportunity had been provided to me – I was determined to do my very best to not only impress and earn the respect of my General Manager, I was also determined to earn the trust and respect of my team. I could not wait to get started.

The first 12 months in the role was anything but smooth sailing – in fact it was filled with challenge after challenge. As I look back now, I think I was somewhat naive, particularly with regards to the role and the expectations that I placed on myself to perform, especially at the beginning. Whilst I had been a successful sales person and had been preparing myself for the leadership role, I hadn’t as yet actually performed the role of Sales Manager, and I was expecting everything to roll smoothly. When it didn’t, especially early on, I found it quite challenging to overcome, and to keep moving forward.

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Are You An Average Leader Or Do You Want To Be A Trailblazer?

Early last week I was having a conversation with a client, who has been in a Sales Leadership role now for approximately 6 months. Tiffany (not her real name) has a successful background in direct sales, and this being her first foray into the wonderful world of people leadership, she commenced her journey filled with big ideas, tremendous enthusiasm and boundless energy. She had established a firm 90 day plan and set out to make an impact on her team and Forestbusiness quickly. Her first 90 days were impactful – she was tested constantly by her team and her customers, she implemented the majority of the components of her 90 day plan, and her learning curve was incredibly steep. She was relishing the challenge. By contrast, her next 90 days were somewhat of a let down. The lustre of the new role started to wear off, and whilst she continued to implement her new 90 day plan with vigour, she noticed that some of her peers appeared to be ‘coasting’, almost going with the flow, and her perception was that the senior leaders were allowing it to happen. As such, Tiffany shared with me a level of frustration that I hadn’t seen her express before. She was frustrated that her peers and her senior leaders appeared to be comfortable with okay results, even though they recognised that they could drive significantly better outcomes. And through this, she felt as though her energy was being sapped as her senior leaders appeared to be more focussed on the administrative side of the business and not the business development and people development side. Rather than investing her time in front of her customers with her people developing relationships, she was expected to complete multiple Continue reading

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Are You Leading Based On Hierarchy?

After being an exceptional performer as an individual contributor and recognised as a ‘high potential’ future leader, Janet was recently promoted to a People Leadership role – a role she had been working towards for over 18 months. She was very excited by the opportunity in front of her and was very keen to make her mark and have an immediate impact. She had worked diligently over the preceding 18 months to develop and form her own leadership philosophy and approach, and had aligned herself with what she considered to be strong and effective leaders, leveraging off their experience and guidance. So when the opportunity presented itself, she was ready.

Hierarchical LeadershipThe first 60 days for Janet has been very challenging, and whilst she has not lost her excitement around the new leadership role, she is beginning to feel a level of frustration that she had not been expecting. Her main challenge has been with her 1 up and 2 up Leaders, both of whom are leading their teams according to hierarchy and utilising their positional power to force their team to take action. This has been a real eye opener for Janet, especially considering the leaders she had aligned herself with possess and demonstrate a completely different philosophy and approach. She was experiencing a Continue reading

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Whose Hands Are On The Leadership Wheel?

Last week I was working with a client who has been experiencing some challenges in his leadership role. Jack (not his real name) is a Sales Director with a medium sized enterprise and has responsibility for a sales group delivering new business acquisition as well as managing existing customers. Recently, Jack feels as if he has been blind sided by some of his people, and has even been accused by his management of being ‘asleep at the wheel’. Whilst the sales results look okay, there have been some examples where questions are Hands On The Wheelstarting to be asked about Jack’s capability and whether he is the right man for the job. In delving more into Jack’s situation, we discovered the potential issue – he was only getting a view of his business through the eyes of his direct reports.

As Jack contemplated this possibility, he realised there were a number of recent examples where this may have been true, and what were his people telling him? Only news that they thought Jack wanted to hear. And of course the challenge with that was that he Continue reading

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What Is Reflecting In Your Leadership Mirror?

Over the weekend, I was having a conversation with a friend of mine who is relatively new to people leadership. For quite a long period of time, he was an exceptional individual contributor for his organisation, was considered a ‘high potential future leader’, and hence was provided the opportunity to step up into a leadership role approximately 3 months ago. During our conversation, he was sharing with me that he was really struggling to have an impact within his team – it seemed that no matter what he tried, he could not get his team to deliver the results and outcomes he was looking for. He was constantly giving them instructions and direction, and yet the results were inconsistent. It was beginning to frustrate him, and it was certainly frustrating his team. As I was listening to him, I wondered about what he was actually doing on a daily basis, so I asked him the question – “John, what are you doing each day? How are you leading your team? You do know that your team is actually a reflection of you?maninmirror

This question came as quite a shock to John – he had been so focussed on trying to be the best leader he could possibly be, he thought he was doing the right thing by providing direction and instructions to his team. However, when he analysed his own routine, what he was Continue reading

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The Power of Your Daily Activity

I absolutely love professional sport, especially Australian Rules Football – to see the finely tuned athletes apply their craft in arguably one of the world’s best stadiums, the Melbourne Cricket Ground, is a privilege. The way the players are able to combine as a team, to make the movement of the football seem effortless, to the point where the ball quite often does not hit the ground for minutes at a time, is sensational to watch. And in watching these The Power of Daily Activityprofessionals go about their work, we can sometimes sit back and ‘wish’ we were like them, to have their ability, and their precision with the skills and fitness. It is also somewhat easy to overlook the amount of work that these athletes have invested over time to reach that level of expertise, because we merely see the outcome or output of years of dedicated focus and application. Whilst these players started their professional career with ‘talent’, they have had to invest in and develop that talent constantly over time to earn the right and opportunity to play professional sport at the highest level. That investment has been a relentless and focussed approach to their daily activity. Their success did not develop and happen overnight – it was determined by their daily agenda, repeated over time. Continue reading

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