Recently I had the privilege to spend 14 days with a group of exceptional people as they progressed through a very challenging  program to become certified Trainers – not just ordinary Trainers, but outstanding Trainers who are able to deliver content and facilitate a room without the ‘crutch’ of utilising PowerPoint, and indeed without notes. As I witnessed the transformations of the individuals over the 2 weeks, there were many lessons and insights I was able to identify and absorb, and as I reflect now on the journey they have travelled together, there is one significant distinction that stands above all else – and that is, their ability to respond versus react.

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